Frequently Asked Questions

Below are answers to some questions you may have about the Epicureans Wine Club

1. Will I be informed of my next club shipment?
   • Yes. You will receive an email when you sign up. An email will be sent two weeks before your next club shipment and a second reminder email two days before your next club shipment.
2. How long does delivery take and where do you deliver to?
   • Delivery of your club shipments will take 7 working days to be delivered depending on COVID restrictions. We deliver to your chosen address anywhere in South Africa.
3. How long does my membership last once I have become a member of the Epicureans Wine Club?
   • In order to remain a member, you will need to purchase a minimum of 12 bottles annually. Your membership lasts indefinitely until you decide that you no longer want to be part of the the Epicureans Wine Club. 
4. Can I cancel my membership?
   • You can cancel your membership at anytime through your online profile.
5. Are my debit or credit card details safe?
   • Yes. Epicurean wines do not keep your card details. When you join, your card is ‘tokenised’ by a R1 joining transaction. This means a unique code, called a ‘token’, is assigned to your card. This code – not your card number – will be used for future transactions. PayGate, the payment gateway we use, will store your card details in PayVault. Read more about PayVault here: https://www.paygate.co.za/products/card-tokenization/ 
6. Are there any costs when I sign up?
   • Yes, there is a R1 token. This R1 transaction is needed to assign a ‘token’ to your debit or credit card. This process is called the ‘tokenisation’ of a card and is required by PayGate, the payment gateway we use. The ‘token’ is a unique code assigned to the card. This code, instead of the card number, is used to process future transactions. It is a safe process and used by many institutions and companies for recurring online payments. PayGate uses PayVault to store their clients’ card details in PayGate’s PCI DSS Level 1 database.
7. Are my debit or credit card details safe?
   • Yes. Epicurean wines do not keep your card details. When you join, your card is ‘tokenised’ by a R1 joining transaction. This means a unique code, called a ‘token’, is assigned to your card. This code – not your card number – will be used for future transactions. PayGate, the payment gateway we use, will store your card details in PayVault. Read more about PayVault here: https://www.paygate.co.za/products/card-tokenization/ 
8. Can I change my payment details?
   • Yes. You can do this by logging into your Epicurean Wines account. If we notice that your payment has bounced, we will contact you. You are also welcome to contact us with any queries about payment.
9. Will I be reminded that my shipment fee is due, or will the fee be debited automatically?
   • A reminder will be sent to your email address two weeks before your payment for your next shipment is due. A follow-up email will be sent two days before the payment is due. An additional email will be sent to notify you that your wine is on the way once your fee is automatically deducted.
10. I have another question, who can I contact?
    • You are welcome to e-mail us or leave us a message. Contact the Epicurean Team.